Privacy Policy

1. Who We Are

This website is operated by Altea Enterprises Pty Ltd, trading as Omni Grout Solutions.

Our website address is: https://omnigroutsolutions.com.au

Omni Grout Solutions provides professional tile and grout restoration services throughout Brisbane and surrounding areas, including Leaking Shower Repairs, Grout Removal & Replacement, Epoxy Grout Installation, Tile & Grout Cleaning & Restoration, Grout Sealing and Minor Tile & Grout Repairs.

We are committed to providing quality workmanship, professional service, and protecting the privacy of our customers, website visitors, and anyone who provides us with personal information.

2. What Information We Collect

We may collect personal information when you:

Submit an enquiry or quote request
Contact us via email, phone, or website forms
Interact with our website

This may include:

Name
Phone number
Email address
Address or job location details
Any information you choose to provide
We do not collect more information than is necessary to provide our services.

3. How We Use Your Information

We use your information to:

Provide quotes and services
Communicate with you about your enquiry or job
Schedule and manage bookings
Improve our services and customer experience
Meet legal or regulatory requirements

4. Cookies & Website Tracking

Our website may use cookies to improve user experience and website performance.

Cookies may help:

Remember your preferences
Improve site functionality
Analyse website traffic (e.g. Google Analytics)
You can disable cookies in your browser settings at any time.

5. Embedded Content

Pages on this site may include embedded content (e.g. videos, images, or maps).

Embedded content from other websites behaves as if you visited those websites directly and may collect data, use cookies, or track your interaction.

6. How We Store Your Information

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access.

Your information is stored securely and only accessible to authorised personnel.

We retain customer information only for as long as required for business or legal purposes.

7. Sharing Your Information

We do not sell or trade your personal information.

We may share information only with:

Service providers assisting our business operations (e.g. booking systems, email providers)
Legal or regulatory authorities if required by law

8. Your Rights

You may request to:

Access the personal information we hold about you
Correct inaccurate information
Request deletion of your personal data (where legally permitted)
To make a request, contact us using the details below.

9. Third-Party Services

We may use third-party services such as:

Website hosting providers
Analytics tools
Email or booking systems

These providers may store data in accordance with their own privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.

11. Contact Us

If you have any questions about this Privacy Policy, please contact:

Omni Grout Solutions
contact@omnigroutsolutions.com.au